We had 4 large basement windows, 2 sliding doors and a front door replaced by longlife. We are seasoned renovators and chose this company based on its reviews (which were stellar), its mid-level windows that fit our budget, and because its a local operation.
We met with Kris (co-owner) at the appointed time (always a good indicator when people are on time) in the small showroom and liked his personal approach. We agreed upon style and price, although design resources were minimal (my personal beef with most window showrooms) and had them installed 6 weeks later (we went away so 6-8
week lead time was not an issue).
Two polite, conscientious, energetic, focused and knowledgeable installers showed up for the job (believe me that's RARE). Preston and Peter introduced themselves politely, removed their shoes indoors voluntarily, worked efficiently to remove and replace windows and doors, and were detail focused while still managing to respectfully manage unexpected challenges. There was no complaining or negativity even though the front door that showed up was not exactly as ordered. They responded professionally in every situation.
However, I am still waiting for a quote to replace more windows, guess it's a busy time of year.