I purchased windows for our new renovations from Brown Windows. Everything appeared to be working well except I had to replace locking systems as they broke due to the flimsy springs they used. Fast forward 5 year and and windows seals start to break and we see condensation inside the double pane windows. I called customer service only to be told there is a warranty period and they could do nothing about the problem. Remember I paid 6K for a few back windows and sliding doors. I could not believe they would not stand behind their product. I expressed my displeasure and asked if 5 years was the lifetime for their windows. They repeated that they had a guarantee. I said there were companies that had lifetime guarantees and that windows should last longer than 5 years. Their response was that "lifetime guarantee companies" do not survive. I am surprised Browns Windows is surviving. They gave me a name of a repairman that I should pay to fix the problem with their substandard windows. Currently have 2 large windows that are totally destroyed. They offered no help......very very poor service. Review the company before you purchase.. I would definitely not recommend this company.
- Approximate cost of services:
- $6,000.00