Penny Rodrigues in Ottawa

We had a representative come to our house to give us an estimate to have the upstairs re-carpeted. He told us what to remove from the rooms before the installers came, which was the TVs & electronics. They would remove the furniture. The installations broke one of my antique trunks. I called the rep, & he told me I should have removed the antique trunk myself if it was an antique. He never mentioned during our initial mtg and my house if full of antiques...if I had known that Alexanian Carpets did not move antique furniture, I should have been told BEFORE the installation. This rep has told me he would have the Store Manger call on Monday...its now late Tuesday afternoon and I have yet to hear from him!!!!