As new home owners, we had a number of plumbing issues carried over from the previous owners. I arranged an appointment to have new Canadian Drain and Plumbing come to quote and potentially fix on Thursday afternoon - I got a call approximately 45 minutes before the appointment was to start requesting a re-schedule. Not an issue, I was planning to work from home anyway. We rescheduled for Friday morning. I was expecting less than $100/hr like my sister's plumber in Toronto to maybe $120/hr. Thinking that these items would be no more than an hour of work combined, I was floored when he quoted $220 to repair a pipe that had come out of a valve, and $90 each to repair a constantly running toilet. I opted only for the pipe repair, and to his credit, he continued to repair both the obvious issue, and the next joint over which also leaked, and honoured his quoted price. Overall, the experience was mixed. They were professional, honest, delivered to their commitments, and scheduled times which were convenient for me. On the other hand, it was still $220 for a valve and half an hour's work, and they did cancel an appointment on me after I was already on my way home.
- Approximate cost of services:
- $220.00
- Company Response
Hi Andrew, First and foremost, we appreciate the time that you have taken to share your experience and feedback with others. Secondly, we do acknowledge that your original appointment with us had to be re-scheduled; however, we did honor our appointment with you for the following day. The morning of your appointment, our technician who was assigned to your site in Oakville was dispatched from our head office in downtown Toronto. He arrived on time as scheduled, informed you of our flat-rate pricing for the services that you were requesting and, after reviewing your options, you chose to go ahead with the pipe repair so our technician, who was fully equipped and prepared to do the work, proceeded. Our GPS records show that our technician spent 50 minutes repairing your pipe. In addition to repairing your pipe as requested, he also repaired the next joint over for no additional cost, as you mentioned in your review. If you take into consideration the gas and travel time to and from Oakville (40 minutes one-way), the time spent on site doing the repairs, our customer service and our efficient workmanship, $220+hst seems fair. We are pleased to know that you are satisfied with our professionalism and honesty and we hope that you will continue to rely on New Canadian Drain & Plumbing for any future plumbing needs that you may have.