John Gelntis in York

Window City is the manufacturer of the windows I had installed about five years ago. They are single hung vinyl units with a tilt in feature. The tabs that keep the window in place for tilting in are not very solid. They gave way causing the bottom sash (which was up at the time) to fall in and smash the sealed glass unit. Luckily the interior pane held up and only the exterior one broke. I contacted my installer (Window land) who said it would be covered under warranty and that it would be replaced. They referred me to the manufacturer (window city) and it has been a giant mess since. The customer service rep I dealt with was incompetent and she had no clue as to what I was talking about. I began dealing with the service installer and he was adamant that I would have to pay to replace the glass, even after I told him that it was because of their defective product that caused the glass to break in the first place. Needless to say to get the ball rolling I agreed to pay for the cost of the glass (about $40 for the glass and $160 to install it). They sent out a service agent (after weeks of phone tag) and I insisted he check the rest of the windows. 4 out of the 9 operable windows had defective pins that were bent or broken all together. I was told that the glass unit would be ready in two weeks time and someone would contact me to set up the install. After four weeks of waiting I called them up and once again the customer service rep had no idea what I was talking about. They are coming out this week to finally install it. When I asked about what guarantees could be made to ensure that these pins hold up and I don't have another broken window. The service installer informed me that he could give me some pins to change out myself if I notice that they are starting to bend or break. I have about 5 old basement windows that need replacing and I sure as hell will not use them again.