Kurt

I had all my windows replaced in a rental that I own. I requested a brick-to-brick installation. Nordik indicated that they would need to install a 3/4" wood frame around the opening so the windows could be secured to this frame. After the windows were installed and prior to the capping I noticed a substantial gap between the window and the brick. The wood frame was not installed on any of the windows and the windows were secured with some screws that attached to the brick and then spray foam as applied to fill the gap. The installers assured me that these windows are secured. I have installed many windows before and have no issue with the windows being secured to the brick. However, the issues was I paid for the materials and labour to have the wood frame put in. Additionally, the windows installed were smaller than the original windows. This required my custom blinds to be recut to fit the smaller space. I questioned how I can have a smaller window when these were to be brick to brick. I expected the same size or slightly larger. I also scheduled these windows to be replaced before my tenants had their second child. The windows were replaced around October 2020. I paid the entire bill minus $500. I came up with the $500 from the window square footage I lost and the fact that I had to get my blinds recut. I suggested to Norkdik just credit me the $500. They insisted they come out, remove all the newly installed windows, and insert the wood frame, reinstall the windows and recap. I told them, my tenant just had a baby (they have two infants), one tenant is immunocompromised, and they are concerned since we are in the middle of a pandemic and lockdown. I told Nordik, that it will happen once the pandemic/lockdown has subsided, and I will pay once the work is completed. Nordik, was not pleased and kept emailing me about the balance. Remember we are in a pandemic. It got to the point where they got their legal team and collections involved. I paid the balance since I did not need the headache. Cleary was a bully tactic. I own several rentals and have a company that I deal with on a regular basis. I love their work. The only reason I did use them this time was that they were behind schedule and could not get it done before the tenant’s baby arrived. Going with Nordik was a COLOSSAL mistake. There are so many other manufacturers that make a superior product and charge less than Nordik. I deal with Total Home Window and Doors. They are quick and every install has been perfect. In fact, one install they left a little mess and sent me $100 for the clean up. They stand by their product and service. I have windows that have been installed 20 years ago by them and they still work perfectly. Everyone I meet that ask for a window referral I suggest Total Home Window and Doors and always tell them this story about Nordik. I would NEVER recommend them. I have attached pictures of their workmanship. My opinion, I strongly advice to go somewhere else. Check out my review on Total Home Windows and Doors.

I have used Total Home and Windows for 3 different jobs. I have also referred them to a couple other people. I usually don't write reviews unless I had exceptional service. My last installation required a bit of cutting on the inside of the house where there was a backsplash. The installer overlooked the the fact that cutting the stone tile created a lot of dust. There was a mess everywhere. The homeowners were upset since they had to clean and some food stuff had to be thrown out. Total Windows was understanding and refunded $100 towards the clean up. These are the small things that show the integrity of a company. I have used them before and will use them again. Thanks Anna and Daniel!! Kurt