Proceeded with installation of three windows with the company based on positive reviews. While getting competitive quotes from other companies, went with Canadian Choice Windows and Doors due to good sales technique (by a person who apperantly is no longer with the company) + attractive no interest 12 months payment plan. Negative points I would like to stress: 1. Two months past agreement/order I had to call company to find out if windows have arrived. Not a big deal - they were in Edmonton, scheduled an appointment. Good customer service, didn't make to big of a deal out of this.. 2. Installers arrive, both speak language (not English) I happen to understand. Working from home I am listening to most foul language I could ever imagine. After an hour understanding I risk poor installation if anything, I do tell installers to please watch their language as I understand everything they say. Swearing stopped. 3. One of the windows is incorrect (type). I point it out - installer said they noticed and I will get a replacement window within a week or two. No apologies offered by installer or company. It's now over two weeks since installation - window has not been replaced 3. Quality of installation - never seen my house so dusty, dirty. Paint and dust on the floor, cupboards. Too over two day to clean on my own. Installers only swept and I was told they are not a cleaning company. 4. Casings are not painted, not same size as previous ones leaving me to now paint walls and casings. Very disappointed. 5. Finance agreement was to be signed upon the installers departure. I am not signing it since contract for not state it is 12 months interest free. Installer calls the office stating the will honor quote and it will be interst free for 12 months/ I am to sign. 6. Finance agreement comes in - interest free for 6 months only. I am told by financing company to call CW&D as they set it up incorrectly. 7. It is two weeks past installation. I have called CW&D four times now - left messages to receptionist (s) and was told smb will call me back. Person who quoted me is no longer with the company, overpromised me services, stated eornf finance terma. Any sort of call back is clearly not happening and I am at my wits' end at this point leaving me with no choice but leaving most negative review on the quality of work, customer service, finance terms. I am hoping there is a resolution to numerous issues tight away!
- Approximate cost of services:
- $3,000.00