Installation of a Navien water heating system was rushed as the team showed up late and had to leave early. There was a gas leak from one of the new gas fittings and when we called in the evening to complain of the gas smell it was not dealt with immediately as it should have been.Two days later. We were sold this item without proper assessment of our system which has low-flow faucets. Two weeks later, still waiting for resolving the problem.
- Company Response
John, thank you for your feedback.Your experience is troubling so I am escalating this directly to our General Manager, who would like to talk directly with you. In order to promptly address your concerns, please provide your contact information to our Customer Relations Specialist by email at customercare@ServiceExperts.com or by phone at 855-301-2206. Customer service is extremely important to us and we are committed to 100% satisfaction.