Decline of service. I’m not sure what has happened to Metro. They used to be a reliable service. Driveways were cleared very shortly after the city plows cleared the street. You could rely on them and have the confidence that your driveway would be done when you need to use it. That is not the case anymore. Drivers often don’t show up at all or do so before the plow passes. This leaves you to clean up after the city. It’s the same for all houses on my street that use Metro. They don’t answer the phones or return messages. The only hope you have of getting their attention is create a ticket on their website and hope they send someone to fix the situation. It’s disappointing that Metro service has fallen off so much. Maybe it’s because they have so many customers that they can’t service them all. Perhaps their dispatch method is poor, or drivers are untrained. I simply can’t depend on them anymore.
- Approximate cost of services:
- $1.00