Silestone kitchen countertops. Good final product, a long time coming. Total time booking a measurement to install was about 8 weeks. For the most part, the process is transparent and up front but there are some things customers should be aware of: 1) The budget estimate I received was based on square footage from measurements I supplied, but drastically underestimated the area, and cost, compared to the final quote by a couple thousand dollars. 2) The process is contracted out to a third party, and communication between HD office, the local HD store, and the supplier is almost non-existent. I received inconsistent direction from all parties through the entire process. 3) The product is 2 cm thick and all kitchen displays use the 4cm thick double edge. I found 3 cm thick is more common. This was not apparent until they came to complete measurement. I was told that I could select either thickness AFTER measurement but before payment. When I called (all three parties) to update the quote, they called back a week later to book a remeasurement. When the technician arrived to remeasure, he said there was no change and no remeasurement was required. 4) The thicker product means the overhangs, such as at a bar, can't be as long without support underneath. 5) This change in edge thickness resulted in some confusion at the supplier. When they arrived the first time to complete the install, the backing was not installed to establish the correct height and they could not complete the install. They were unable to install the backing at site and had to rebook. 6) Final install was complete and looks good, but I am a little surprised about the undermount sink. They glued it to the bottom of the countertop with no other support, which I found out later is not what is recommended by the sink manufacturer. This will likely make it very difficult to replace the sink without also replacing the countertops. I guess time will tell.
- Approximate cost of services:
- $5,000.00