Valley Countertops Ind. Ltd.

Countertops
30781 Simpson Rd Abbotsford BC V2T6X4
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HomeStars  >  Countertops in Abbotsford  >  Valley Countertops Ind. Ltd.
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Reviews by rating (past 12 months)

Reviews for Valley Countertops Ind. Ltd.

Average customer rating:
5.1 10 (31 reviews)

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Sam in Vancouver
Sam in Vancouver
0 reviews Vancouver, BC
0/10

Installation issues

Currently having this issue with Valley Countertops. The first install resulted in one piece not fitting correctly so they took it back and recut it. The next piece that came was 1) clearly cut incorrectly and 2) mismatched in colour but they still proceeded to install it. I've been dealing with them since July and it's still not to a satisfactory level. The guys who came to measure and install the counters are pleasant and seem to know what they are doing. Crystal, who is the customer service rep, seems to be working but I would say isn't providing the level of customer service I'd expect from when you're purchasing a $5000 countertop. Maybe she has pressure from the management to keep recuts/reinstalls low, I don't know. You'll see the mismatch in edging which Crystal says is "industry standard". She offered a $100 Home Depot gift certificate for the "inconvenience". You can be the judge whether this is the type of product you would pay $5000 and whether this is what you would expect for your home. I'm hoping they will work to resolve the issue after having to deal with this purchase for 4 months.

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Nina in Abbotsford
Nina in Abbotsford
1 review Abbotsford, BC
0/10

Hopeless. Run Far Away!

This company is a comedy of errors. From start to finish my countertop took three months to install correctly. When I purchased the countertop I was told 2-3 weeks for the install, which changed to 3-4 weeks, which became 5 weeks, which ended up being 9 weeks by the time they eventually installed it. The final postponement was because I have stairs to my front door and they needed an extra person to carry the counter in. The same stairs that were always there, not sure why they didn't consider it the first time they booked an appointment. Then they installed it incorrectly. And so began the nightmare of getting them to redo it.

Also, DO NOT SIGN ANYTHING IF YOU ARE NOT HAPPY WITH THE RESULT! Even though it was done incorrectly, the installer put a lot of pressure on me to sign the paperwork. I am so glad I refused when I was subsequently faced with such unwillingness to fix their mistake. This company cannot be trusted.

Initially I was blamed for the error as Valley Counter Tops suggested that we didn't communicate correctly. This was infuriating since we had had a long, detailed conversation about our install when the man came for the measure and it was not very complicated and crystal clear what we wanted. Then we were told there was nothing they could do. Then, after complaining to the store manager at our local Home Depot, they could miraculously fix it! Amazing!

There was no willingness to fix it quickly, however, and we were put back in the cue having to wait another 4 weeks before they replaced the incorrect pieces of the countertop, bringing the total time to 3 months. Our reno was delayed by months waiting for Valley Countertops to deliver on the $6,500 product we had purchased. After much complaining and renegotiating, Home Depot begrudgingly gave us a 10% refund, which was too little, too late. Dealing with Valley Countertops was extremely frustrating and angering.

RUN! Use ANYONE but them!

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Wendy in Abbotsford
Wendy in Abbotsford
1 review Abbotsford, BC
0/10

Appalled

Appalled at the installation. 3/8 gap behind my slide in stove, two colours of glue used for seams that are too dark. More of an overhang on one counter than other, cut hole on site for undermountsink thinking it was over mount. Creating shards and dust throughout my main living area because of their mistake. They replaced that piece but then to fix the gap behind stove ,cut the piece again to fix the gap behind the stove and now the sink is not centered in my cabinet so I need to get a custom cabinet maker to build something to camouflage their mistake. NIGHTMARE! After all this they said they was nothing they can do for me. STAY AWAYFROM THEM!

1 of 1 people found this review helpful.
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1/10

Damaged Granite Extremely poor response

I purchased granite countertops from Home Depot and this is the company they use for installations. The initial contact and the person that came to do the measurements was great. The installation also went off well except that when they left I noticed a large chip in the countertop. I immediately contacted Valley Countertops and the customer rep was very short with me. They sent someone out to fill the hole with plastic which is quite visible and diminishes the quality of this expensive product considerably. I requested a replacement and was offered a $200 gift card instead. Would not recommend this company to anyone.

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Ana in Surrey
Ana in Surrey
1 review Surrey, BC
10/10

Beautiful Countertop

I just had my countertops replaced by Valley Countertops and they look amazing! Brad their Project Manager walked me through the entire process which at first seemed overwhelming. I was able to choose a colour from their showroom and in just 2 weeks later my countertops were installed. I would highly recommend using these guys, 2 thumbs up :)

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Private User
Private User
Private User reviews Richmond, BC
0/10

A nightmare

Two months later they haven’t still fixed the mess they made in my kitchen. They never return calls. Stay away from them because they do not keep promises. Sent by Home Depot to me

2 of 2 people found this review helpful.
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Private User
Private User
Private User reviews Abbotsford, BC
0/10

Installation Issue

Silestone countertops templated and installed by their contractors, countertop edges not square and overlapping the gap for the range by 1/4" a side. What was supposed to a 30" gal to accommodate a standard range was in fact 29.5" so I cannot install the range.

Repeated phone calls to "customer service", repeated voice mails to 1 individual, no response. It seem it is going to be quicker to drive to Abbotsford and confront them that get a response form these people.

1 of 1 people found this review helpful.
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Karen in Vancouver
Karen in Vancouver
1 review Vancouver, BC
10/10

Silestone Counter Top

From the start working with Jeff Kennedy to arrange the colour of the counter tops (the colour was perfect) to Jenny who helped with the design and the quote. Jenny went above and beyond to get me an earlier installation date even know they were fully booked she was able to do something for me 10 days earlier then the original date.
Kevin came to do the cut out design not only was he very nice and yes right on time he saw and error in the counter top that we needed to get fixed not only that he helped my husband figure out what kind of TV we should get and where (no extra charge)
Today was installation day and Ryan and Dylan not only made it on time they were able to show up over an hour earlier for us. They are both very knowledgeable and extremely good at their job, I have only seen pictures that my contractor has sent me so far but all I can say is WOW. My contractor also mentioned that this is a very professional team.
I can't describe how amazing my experience has been and how easy they made it for me, by far they are one of the best contractors that I have dealt with during my renovation process.
And NO I am NOT an employee of the company
Thank you
Karen Doyle New Westminster B.C.
I will post a Photo as soon as the backsplash is in at the end of the week.

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Brianna in Irvine
Brianna in Irvine
1 review Fredericton, NB
10/10

Renovation Project

I hired Valley Countertops to work on a project for one of my associates in Canada. They did an exceptional job providing only the best quality materials, I couldn't ask for more! Since working with them, we have made several referrals. I would highly recommend this company!

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Mandy in Abbotsford
Mandy in Abbotsford
3 reviews Chilliwack, BC
10/10

Kitchen Reno Counters

Absolutely love my new countertops! Our rep was extremely helpful with our design options. The installers were very professional and friendly, and happy to answer all my questions. Both the templater (not sure if that is his correct title, but the guy who came to measure everything!) and the installers were very good at educating me and making sure I knew how to care for my counters properly. Everything was left in perfect condition, the end result was beautiful, and I was impressed that they also made sure to add extra supports for our undermount sink, beyond all the product requirements, without even being asked to!

1 of 1 people found this review helpful.
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More about Valley Countertops Ind. Ltd.

Valley Countertops Industries of Abbotsford, British Columbia Canada has been supplying quality surfacing work and countertops to the Canadian wholesale and retail community over 25 years! Whether you are a home owner looking to update your families kitchen, a designer with a condo project or a contractor with a commercial ...
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