I can’t say enough about Derek and his crew who recently replaced my roof. When you talk to Derek about roofs, you get the sense that he is a detail guy! A quality you want your roofer to have! That quality sold me initially and it becomes quite obvious that Derek is a guy you can trust. The job was completed within the timeline Derek had outlined and he and his crew were very professional and friendly. Every day I was impressed with the amount of work completed. Derek showed up regularly through-out the job and gave oversight to his crew, ensuring that the job was completed to his high standards. Near the end of the job, Derek stayed quite late one night ensuring that the flashing and finishing touch-ups were competed before the rains came the following day. Even after we had settled accounts, Derek came back to my house to do some touch ups that he remembered. Thank you again Derek for the great job that you and your crew completed on my house! I have recommended you to my family, friends and colleagues.
- Company Response
Thanks Bob for your review.
There's no better feeling then reading the review that you just posted.
As far as I'm concerned that's what its all about.
I put myself in my customers position and ask myself,
Have we fulfilled all of the obligations stated on the contract? Have we done the best possible job we can?
Have we addressed any special requests from the home owner.
For example when Bob and I sat down and I presented the quote to him I made sure I explained everything to him and answered all of his questions.
He told me that a couple of plastic inserts that connect the Aluminum downpipes were broken.
I said no problem I can take care of that for you! I thought if 2 or 3 were broken than there are probably more broken so I fixed them all at no extra charge. Going that extra mile and "attention to detail" is what Accountable Roofing is all about!