Accountable Roofing Services Ltd

Roofing
Surrey BC V3S 4J7
Write a Review
Write a Review
Website
HomeStars
Roofing
Accountable Roofing Services Ltd
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

98%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2020 winner 2 timesBest of 2020winner 2 times

Reviews for Accountable Roofing Services Ltd

Average customer rating:
10 10 (76 reviews)

Sort by

JamieChloe in Surrey
JamieChloe in Surrey
0 reviews New Westminster, BC
10/10

Quick response, great repair!

On a recommendation from a friend, I called Derek to get an assessment and repair some holes in my roof that had been filled with sealant which in my opinion was only a temporary fix. Derek confirmed my thoughts that the shingles should be replaced and after a few questions about the roof and shingles, he arrived one afternoon to do a quick survey then returned the following day to do the repair; he replaced the damaged shingles and applied new underlay to the affected area. He's fast, friendly, and knowledgable.

Was this review helpful?
Company Response

Thanks Jamie for writing your review.
And we appreciate your business.
As you said, you can rest assured that your roof is repaired properly now.
Referrals are always appreciated.
Derek

berniebuettner in Vancouver
berniebuettner in Vancouver
2 reviews Delta, BC
10/10

Excellent workmanship andcustomer service

Derek and his crew replaced our 25 year old cedar shake roof with Timberline shingles after presenting a detailed quote. His estimate was competitive, but the attention to detail and level of service we received was what one would hope for from a true professional. The scope of our job was large and the crew ensured that the site was cleaned up daily and Derek was on site very regularly either working, cleaning up, checking up and checking in with us. There were no billing surprises. Derek is a true roofing professional and we recommend him without reservation. And we are loving our new roof!

Was this review helpful?
Company Response

Thanks so much Bernie for taking the time to write your review, I really appreciate it.
You and your wife Terry were an absolute pleasure to deal with on your re-roof project.
Meeting so many different customers through the years I can say that with confidence and true honesty.
You were so hospitable, always having cold drinks in the fridge outside for the crew!
You went with some really great options; Timberline Ultra HD, the torch-on gutters system and dead valleys, enlarging the 2" copper drains to 3",
Cutting the stucco to install the full size new step flashing for your new hardy board installation, new facia boards and your new soffit, your place looks amazing!
Enjoy your beautiful home!
Thank you again for your business, Derek and the Accountable Team

Private User
Private User
Private User reviews Langley City, BC
10/10

Roofing

Had Derick and his crew replace my roof on my duplex while I was away on holidays. What I came home to was an incredible new roof all details taken care of. The yard was left spotless and the new roof looks amazing!! Highly recommend this Company.

Was this review helpful?
Company Response

Thank you for taking the time to write your review.
We're so pleased that when you came home from your holiday you were happy with your new roof.
We're always here should you need us in the future.

Thanks again for your business,,Derek and Accountable team.

Jamie in Toronto
Jamie in Toronto
0 reviews Toronto, ON
10/10

Small repair in Vancouver

Derek drove into Vancouver on a Saturday just to do a quote for my small roof repair. Called him back almost a year later and not only did he honour the quote, he came back within 2 days and did the job. He even washed my skylight window ;)
Highly recommended!!

Was this review helpful?
Company Response

Thanks Jamie for writing your review.
Helping you and your family out was my pleasure.
We appreciate your business.
Derek

Mike and Diane
Mike and Diane
0 reviews Surrey, BC
10/10

New Roof

We had the best experience dealing with Derek of Accountable Roofing!
Our shake roof definitely needed replacing. We called them to come by and provide us with a written quote for a quality high definition shingled roof, no more shakes for us.
Their price was reasonable and they listed everything that would be done and included it on their quote. They also went over all the details of the project. I was able to pick out the perfect color shingle from their samples they brought over. It goes so well with my exterior house colors.. The crew that looked after our project were amazing! So courteous, respectful and polite. If we had a question they would answer it. They cleaned up the job site at the end of every day so it didn't look unsightl. I still am in awe of our fabulous new roof even after 3 years. Look no further for a roofing contractor as this company if the absolute best there is and I wouldn't hestitate to recommend them! A great job well done. Thank you to all at Accountable Roofing!!

Was this review helpful?
Company Response

Thanks Diane for your very kind words.
Makes what we do so much more worth it to hear your feed back.
You keep your place so immaculate and such a beautiful home.
Thank you again for your business.
Derek and Accountable Team

Olivia
Olivia
3 reviews Vancouver, BC
10/10

What do I think

This company was recommended to me and now I should say that I can recommend it too. I had a rotten roof so asked the guys to change it and they did it just perfect. Very customer oriented company!

Was this review helpful?
Company Response

Thank you so much for taking the time to write your review.
We really do appreciate your business.
Be sure to call us if there is anything else we can do for you.
Thanks again, Derek and the Accountable Team

Karie Quechuck
Karie Quechuck
0 reviews Langley City, BC
10/10

Fabulous New Roof

From start to finish, Derek & his crew @ Accountable Roofing were professional, friendly, courteous, and amazingly clean. Overall, I was thrilled at the extra care taken with the little things. Little things that I didn't know were a thing! Derek took the time to explain and show us all the extras that his crew provided. The overall clean up around our yard once the job was complete was amazing. They picked up, swept up, brought out the blower and ensured there were no nails or sharp objects left where a car tire would be. I would recommend Accountable Roofing for their friendly service, professionalism, clean up and price - well worth it. Thanks for all your hard work Derek & Crew - our roof looks amazing!

Was this review helpful?
Company Response

Thanks Karie for taking the time out to write your review.
We really appreciate the kind words.
And for letting Accountable take care of your re roofing needs.
Thanks again from Derek and the Accountable team.

Private User
Private User
Private User reviews , ON
10/10

Cedar roof conversion into asphalt shingle roof

If you are looking for a reliable, hardworking and honest roofing company, we recommend that you go with Accountable Roofing. Everything this company represents reminds us of how things used to be done: well organized and timed, and perfectly executed. Derek, the company’s owner, is an exceptionally knowledgeable and hands on individual who is always checking, correcting and supervising his crew throughout the entire project. He has the initiative, and goes out of his way to make sure everything is properly installed and functioning well. His attention to detail is impressive.. He often came twice a day to make sure the project proceeded without a hitch.
We were given a specific schedule beforehand, and told how things would be done, and what to expect and when. The first day (Monday), the crew arrived and placed protective barriers, so that no trees or plants would get damaged. All the roofing materials and the waste bin were delivered soon after, and the workers proceeded to remove the old shingles. Most of the work was completed on Thursday. The roofing crew worked incredibly hard, not even taking afternoon breaks on some days despite extremely hot weather. On Friday, Derek spent several hours doing some finishing touches, and making sure all the debris, including nails was picked.
We have nothing but great praise and admiration for this company and are very satisfied and impressed with its workmanship, and its personal touch approach to doing things. We also liked how we were always informed about arising issues, so we felt confident that the project would get completed perfectly well.
Kasia & Zbig

Was this review helpful?
Company Response

Thank you both Kasia and Zbig for writing your review and noticing that we really take pride in our work and do our very best to insure our customers are happy with their decision to hire Accountable Roofing.
It was a pleasure working with you both on your reroofing project.
And thank you both for your kind generosity you shown.
It wasn't necessary but very much appreciated.
Thank you again, Derek and crew!!

Cecilia and Karl in Vancouver
Cecilia and Karl in Vancouver
2 reviews Vancouver, BC
10/10

Sunroom roof repair

Derek is probably the most customer service oriented construction specialist I have encountered in many years! On two occasions, we have called him to do emergency repair work on our sunroom roof, and he showed up within hours and fixed the problems right away — even though the glass roofs in question had been done, not by him, but by another company that didn’t stand behind its work! Because Derek did an exceptional job replacing our cedar roof last year, we knew we could count on him to do a fine job again, and we are grateful for his quick response and thorough repair job. In the rain. By himself. And at a rate that can only be called highly competitive.

Was this review helpful?
Company Response

Thank you so much for your review.
and for taking notice of our efforts.
We really appreciate it.
Derek

Ibdaniel in White Rock
Ibdaniel in White Rock
1 review White Rock, BC
10/10

New Roof (Torch On Style) on Stacked 4 Unit Condo Complex

Arrives on day and time planned. Makes all arrangements for staff parking and bin placement. Gets along well with residents and tenants. Work in progress and clean up when done is all meticulous. Owner has very engaging and polite personality. His staff are outgoing, friendly and helpful. Very understanding when I accidentally bounced his payment cheque. Written on wrong account. Accommodated a start date change very amicably. Would recommend anytime for a project this size and possibly larger. Workmanship appears to be excellent and found problems on first look at time of quote that others missed.

Was this review helpful?
Company Response

Thank you very much for taking the time to your review Dan.
All of the owners and tenants were very nice and a pleasure to deal with.
Enjoy your new roof for many years to come.
Thanks again, Derek

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Accountable Roofing Services Ltd

Accountable Roofing Services Ltd is a reliable and successful roofing company with over 25 years of experience in the roofing industry. We have established a strong reputation within the Lowers Mainland’s residential and commercial market. Years of unparalleled experience has made our roofing company an industry leader, specializing in Architectural Fiberglass Laminate , Cedar Roof Conversions, New Cedar Roofs and Torch-On Roofing Installations. Accountable Roofing Services uses superior quality products. Our highly skilled installers are continuously updated with the latest cutting edge roofing techniques and safety training. We offer a 20 year workmanship and leak-proof guarantee and are certified by GAF Manufacturing Company, North America's #1 Shingle manufacturer, therefore we are able to offer their Weather Stopper System Plus limited Warranty, providing up to 50 years of Non-Prorated Protection. With that being said we are not limited to GAF shingles should you the customer prefer another high quality shingle. Please contact us for details.

In line with our aim of providing a safe and secure job site as we deliver top quality service, Accountable Roofing Services Ltd. is WBC covered. We are a fully licensed roofing contractor. We have $5,000,000 liability insurance, guaranteeing you peace of mind as we do our job. We are a local Lower Mainland company that understands the installation of a new roof is one of the largest purchases a homeowner will make. With that in mind we do not accept a deposit or payment until you, the customer, are 100% satisfied with completion of our services.

Accountable Roofing Services is looking forward to working with you!

CATEGORIES
Roofing
PRODUCTS
Roofing Shingles, Gutters, Skylights
SERVICES
Cedar Conversions (from Cedar to Asphalt) Asphalt to Asphalt Cedar Re roofing Torch On Systems (fully insured for hot work) Repairs to Cedar and Asphalt roofs and more
BRANDS
GAF,IKO, Certainteed, Malarkey
STYLES
Laminate shingles are the most common type of roofing shingles. We offer a variety of styles and colors to compliment your home.
WEBSITE
http://accountableroofing.ca/
YEAR ESTABLISHED
6
NUMBER OF EMPLOYEES
12
PAYMENT METHOD
Check
LICENSES
Fully Licensed Roofing Contractor
MEMBERSHIPS
CCA and GAF Certified, BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
100% Satisfaction
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.