Put in a call regarding another matter (door to door sales) and found out where I am at is not a rental and have been paying for 5 1/2 years for my old house even after the other one blew up by the new owner. They will not refund even though they were also at fault with double billing for the same address. Not getting called back and am extremely frustrating with the attitude of people I have talked to in the 3 hours being on the phone with various employees. Apparently by reviews of others in the complaints department it is quite common. I find that the mission statement stated by Reliance is not at all what the company follows. Too bad you can't get answers or call backs when promised. I don't particularly want to waste all these hours on the phone and explaining the same thing over and over again getting something resolved that should be so simple.

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Company Response

I'm more than happy to investigate this issue further Barb. Can you please email me at and I will look into it. Thank you. RM