I placed an order on June 21, 209. I have not received it yet and not order updates. I sent 2 emails and called twice. NO response at all. My credit card was already charged. I will be contacting my credit card company soon if not resolved. This is not acceptable. This also happened the first time I ordered 2 years ago. Update-I was contacted by their customer service rep who was very helpful. I was told the filters were sitting in the warehouse and they did not know. I received them the next day. This is also what happened 2 years ago. Even though I got them in the end. I think I will purchase elsewhere next time
- Approximate cost of services:
- $125.00
- Company Response
Thank you for the feedback. We are working on this issue. We have also been in contact with the supplier since the address errors seem to kick in on their end with the shipping software - without any notification to us. On our end we see a successful delivery. The error seems to be more prominent in certain cities including yours. We were happy to solve the issue for you by hiring a private courier at our cost to speed up the corrected delivery.