Ordered hepa filters and parts in June 2017. Still have not got it. They just keep responding with nonsense via emails. They promised to ship and even said that it was on its way numerous times.
They can’t just be honest with you and tell you the truth.
Several demands for refunds were ignored. End game is to get you past your date to take action via the credit card company and then nothing further.
Next step, small claims court. Hope every one else they are doing this to also does the same.