Used them a few times, arrogant with a sense of self importance. Do not honor their word and follow up is disturbing. They came out and found a small leak, it was the end of the season so I decided to fix the leak the following year. When I called back they said they couldn't find the paperwork and will have to charge me again for the leak detection and fixing it. Luckily there are many alternatives on the market, would not use them again!
- Approximate cost of services:
- $1,200.00
- Company Response
Hi Orgad, I am surprised to see you here. It's unfortunate to see your comments after helping you out with various leaks over several years. I was able to find all the information you were looking for after you hung up on me. The reason I couldn't find the repair quote from "last season" was because it is actually from 2016! We went back to your place twice after that in later years to successfully find and repair other, non-related leaks on your property. We keep good notes on everything we do but we weren't looking at the right year and you insisted you knew what you were talking about. I sincerely apologized for not being able to provide you the information you wanted in June and offered to message your technician in case we got lucky. Of course he didn't remember anything, you can't be upset with that. Especially now, knowing you're asking about something from 3 years ago. And then insulting me for not getting back to you sooner?
We would normally ask customers to give us a chance to make things right but after this nasty review... ****CONTRACTORS BEWARE.