Their pool professional was anything but. Initially detected 2 potential leaks, sent someone to fix ($800 for 2 hour work). He was a very nice guy but for some reason, he only fixed one of the leaks, and then suddenly the second leak was much worse. The so-called professional who returned took no accountability and then when asked about it immediately became exceptionally aggressive and very rude.
- Company Response
The owner and I are very aware of this case. We detected a plumbing leak on their pool lines and gave them a heads up of possibly having a second leak 20ft away. We gave them a competitive price for the one repair for now. At their request, we scheduled repairs and sent them our best repair technician. He had to make two visits to complete the repair. 2 hours is an unfair exaggeration when you consider the truck costs for 2 trips and materials. He was even kind enough to leave them a FREE skimmer lid the second time he came so they wouldn’t have to buy one from the pool company they kept complaining about the entire time (they quoted them $80+ tx). When they saw how well the work was done, instead of thanking him, they requested a reduced price! Almost a month later, they reported further leakage. We came out again to test FREE OF CHARGE. Pin-pointed a leak where we originally suspected one. The woman grew upset when we provided a quote for the second repair. She accused us of causing the second leak and began arguing with our technician about our pricing, business model and practices. It got silly. He put her in her place and left. No one should put up with that. Unknown to her, the last person there was an owner of Canadian Leak Detection and she tried to report him to our office to leverage additional credits to her account.
UPDATE: The reviewer called our office requesting repairs from us even after their harsh review. We obviously declined to work for them and they have now taken to the internet in retaliation. ****CONTRACTORS BEWARE.