I didn't have any problems with the work, the person who came knew what he was doing, although he received 3 phone calls during his time working. The issue I had was when I did the call service. I called on Wednesday to book the service to the next day Thursday, I don't feel it was necessary to call me back the same Wednesday in the afternoon to confirm the service, but they did and I missed the call. Since I didn't confirm, you changed the booking until Friday. When you called me on Thursday to confirm the service to Friday, the person told me that the original call was on Monday. and that was not accurate at all.
- Approximate cost of services:
- $262.00
- Company Response
Dear Sir or Madam,
Thank you for your review. We apologize for any inconvenience the rescheduling of your service appointment might have caused. We try to ensure that our clients are indeed available for their scheduled dates. Since our service department couldn’t get a hold of yourself, it was best that they rescheduled your appointment to avoid any penalty charges, if for any reason you were not available on your chosen date. Moving forward, we will ensure that service confirmations for any scheduled appointments are made earlier, giving our clients ample time to return calls if needed. We hope you have a wonderful day
Best,
TCM Team