Shade motor died 2 months ago still not fixed
Initially I was extremely thrilled with the motorized shade. Looks amazing and super convenient as it was on a timer to go up and down during the day to block sun from my dining room table. However, after a year the motor just stopped. We contacted them and they informed me we needed a motor and it was covered on warranty. I was thrilled to here this however it has been months and numerous calls with lots of excuses! No new motor. Shade just stuck all summer! The only upside is I was saving to do these shades in my master bedrooms and kids bedrooms and now that I see the customer service and lack of diligence on their end I’m not going forward with the purchase. I would have been so upset if the blinds in my bedroom broke and were unable to close for two months!!
- Approximate cost of services:
- $3,000.00
- Company Response
Hello Monisha, Thank you for posting your feedback and we’re sorry to hear that your experience did not meet your expectation. We would like the opportunity to investigate your feedback further. Our company 's products are sold through a national network of dealers who also provide aftersale service as needed. Since you noted that the issue with your shades has not been addressed, please contact us at info@maxxmar.com with information on where you purchased your shades and your contact information so we can identify the original order and arrange for getting your shades fixed.