bill in Toronto

We purchased an above ground pool from the Club Piscine on Huntclub late last summer. This summer we noticed one of the rebar (vertical steel bars) inside the upright posts was pushing against the liner. Fearing that this could eventually rip the liner, we tried to reach them. Initially we were directed to 'Nancy'. She said that this has to be looked at by the Head Office Club Piscine in Gatineau. We left Head Office 3 voicemails and a couple of emails over the span of 2 weeks. A month later, still no response. Terrible. This is forcing me to have to drive to Gatineau to sort this out.