Dalia Samir in Oakville

Please read this review and check the pictures before you make a decision to buy at Ashley Homestore. Save your money while yo still can! This is the quality that you'll not see in their showroom. I bought two couches and I received them at the end of January. In February, both broke. One of them had a totally broken back frame and the other was broken from under the seat. I wasn't able to get a technician visit before a month. To my astonishment, the Guest Care refused to replace them and said that they were repairable. I really didn't want to repair a one month old couch. However, Guest Care told me that they cannot return them and that is all that they could do and that their technicians can do a better job than the manufacturer. Although I hadn't bought the couches from a manufacturer, I bought them from Ashley Brand, yet I had to acquiesce. They were repaired and returned early April. By May, one of them broke from under the seat, exactly where it had been repaired. And again I had to endure this couch for a month since all technicians were fully booked. I got the visit I waited for the call only to be further stunned by the Guest Care responding that the Repair Manager's comment was that the damage was due to customer abuse and that there was nothing that they could do about it. After refusing their judgement they said they'd review the case and get back to me and I received a judgement that they can't return them and when I said what if they break again, they said then we keep repairing them, hence depleting my warranty that I had bought.