Erminia in Ottawa

Last summer my furnace was red-tagged and I found myself shopping for a new furnace, and given that my air conditioning unit was very old, I decided to change that as well. After getting two other quotes, our friend recommended Hargrave and after meeting with Bryan, we chose Hargrave. We ended up replacing our entire HVAC system. The service we received from the office staff and the professionalism of the installers were nothing short of impeccable. The office staff was also extremely instrumental in assisting us to resolve an ongoing issue we had with our previous water heater provider who kept calling us and sending us invoices for $450 for removing the water heater. Emily and Min were absolutely amazing, always prompt at getting back to me and always keeping me informed and following up. . A few days ago, while having some interlock work being done around our home, the city came by to do some upgrades to our gas line. When the inspector came last Friday afternoon, he issued a warning about the venting. I contacted Hargrave while the inspector was there and even though the inspector determined Hargrave had done everything correctly, Janet called me back and left a message, asking me to call her back so she could arrange for someone to come out and assess everything at no charge to us. I called her back after 5 p.m. and even though the office closed at that time, she picked up the phone and went out of her way to book an appointment for us for first thing Monday morning. Kevin arrived promptly at 8 a.m. and looked over all the equipment, inside and out, he did a few adjustments and told us he would take care of resolving the warning and we did not have to worry about anything. He even changed our furnace filter! We found Kevin to be very friendly, helpful and professional. We have had nothing but a fantastic experience with this company. It is very rare to find a company who cares that much about their customers and who goes out of their way to ensure any issue is resolved fully and promptly. I would totally recommend them to anyone looking for a company who is professional, reliable and offers outstanding customer service.