Networx Windows initially provided a great experience during our window installation. We had 14 windows and 2 doors installed. The lead time was short (time from order to installation) and the installation went fairly quickly. Tony was very knowledgeable and was great answering all of our questions/ensuring we were satisfied with everything. The installation crew were friendly and courteous. As with any installation such as this, there were a few issues that came up but were dealt with swiftly by the installation crew. Unfortunately, one long scratch still remains on my stamped concrete sidewalk. There was a mixup with the Trim for our windows but Tony worked with us to make sure that the issue was resolved to our satisfaction. We also had one window that had a latch issue (installation was fine, it was the window that was the issue). On mentioning it, Tony stayed for over half an hour and fixed the problem himself (ie: we weren't making the final payment until the window would close properly).. We love our new windows. They look great, and have made a huge difference in both aesthetics as well as heating/cooling and sound transfer. That being said, the downside of this experience was that as soon as our windows were installed, and the final payment was made - that's when the customer service just dropped off. It took about 6 weeks to receive a finalized package containing our official payment receipt and warranty information etc, and this was only provided after several prompts and requests on our part. 2 months later, we are still awaiting on further information for the doors (specs, warranty info etc) as that was not provided with the original Windows package. Email sent over a week ago and no reply as of yet.... So, overall, decent product, good installation crew, poor service after installation.
- Approximate cost of services:
- $19,500.00
- Company Response
Glad to hear that your windows have made the difference that you were looking for. Thank you for your business. It is much appreciated