jason in Toronto

We had Ryan come and tear up our existing front walk and porch. He talked a good game and had the cheapest price so we went with him and have regretted that decision ever since. After giving him our deposit he started ghosting us. I would repeatedly call and text him and every so often he would just say "oh next week brother, I'll be there Monday" etc and he would never show. We thought he was taking off with our deposit. Eventually he did start the job, several months late and overall the work went fine. They encountered some issues with the porch and handled them with satisfaction. Ryan left me some of the filler sand and told me to expect a bit of shifting and if it gets to a point where I'm not happy to call him and he will come out right away and make it right. Well that's when the problems began with the steps. After the winter there was some pretty good shifting on the steps and then come summer the top had caved in. I contacted Ryan and he said he would come ASAP and fix it. Well that never happened and after nearly 3 months of ignored calls and texts I had to fix it myself. What I found did not make me happy. He installed the top step by backfilling with limestone and then placing the brick ontop. The steps were shifting and moving everytime someone walked on them because they were held down with a little bit of glue. How do I know this? Well because I found the containers of PL Premium mixed in with the limestone along with garbage bags and other garbage. When we hired Ryan he was recommended to us by HomeStars and looking at his reviews since then it looks like they are all negative. We hired a company to come and replace the eaves, while the steps were falling apart, and the guy asked who did my interlock? When I told him Distinctive Interlock did the work he said " Ryan? I hate to say it but you're going to have nothing but problems with this brick" I'm very disastisfied with the entire experience and would NOT recommend Ryan or Distinctive Interlock to anyone. I hate that we spent so much money on something that I feel is going to fall apart at any moment.