Nurse_stacey in Cochrane

We had some floor damage to our floor in our laundry room, and upon inspection, We had noticed a very tiny leak in one of the pipes that attached to the furnace. I emailed The customer service and they promptly responded via phone. The representative I spoke with was kind, understanding and helpful, sending out a technician the same day (Friday) which provided us peace of mind knowing we didn’t have to wait over the weekend. The technician (Jared) arrived early, and presented as kind and very personable, he not only fixed our tiny leak on our furnace, but then went on to find the main leak (from our water softener) that had ruined our brand new flooring (and would have continued to cause damage) had he not diagnosed and corrected the problem. Jared took the time to review the problem areas, the causes of them as well as solution, then went on to remedy it. We are very grateful, as he was honest and extremely reasonable (as it came as an unexpected cost, so we were worried how much it was going to end up costing). We couldn’t be happier with the service we received from reception to technician. We would highly recommend this company and will certainly use them again in the future.