Lisanne in London

Our move from Toronto to Wasaga started off in a smooth fashion aside from one of the mover's using one of our bins as a footstool to load the truck containing valuable items. Departing from our destination in a timely fashion all appeared to be on schedule until the moving truck containing all of our items broke down at hwy 400 and 401. All went downhill from here. I had to call head office informing them of this issue. The truck had to be towed to another destination to transfer all of our goods to another vehicle. The truck finally arrived in Wasaga at 8pm in -22 temp. From here my partner and I assisted the 2 movers in unloading the truck. The move should have been complete at 1:30pm. Caution: Watch the status of your credit card as the "pre auth" is actually a full charge prior to completion of the job. We are still awaiting a negotiated reimbursement 3 weeks later after disputing the charge with my credit card company. Never again!!