Windows replacement - best customer service
The high quality job done by Steve's team has made me feel this winter, as cold as it is, much warmer than previous ones. We needed to replace close to a dozen windows. From the get go, Steve was customer oriented, providing reasonable quote and time frame, and focusing on all details. The installation team led by Jurijs did a fabulous job, thanks to their good skills. In dealing with some issues beyond the control of anyone, Steve came in-person again and dealt with the issue smoothly and professionally. While there was some delay in receiving the Greenon rebate, Steve stepped up the plate to pay the rebate first himself. From end to end, Fortress offered the best customer service. My sincere thanks to Steve and team. I highly recommend Fortress to anyone who needs windows replacement.
- Approximate cost of services:
- $18,000.00
- Company Response
Hi Pl, thank you for your kind words. The three words that we live by in all areas of business are Quality Integrity Value. When these three components are braided together, the customer will always have a great experience and be 100% glad they chose Fortress Windows and Doors. We know that you were especially pleased to have your new windows guarding you and your family against the extreme cold this past winter. We truly appreciate your business and wish you and your family all the best! Steve