Novel Care replaced our old furnace. We are very happy with the entire process. our sales person was honest and professional and highly efficient. He also brought us very competitive quote. The communication with him was very pleasant. Emails were always answered in a timely fashion. Sean and Mike came and installed the furnace. They were also very professional. They tried their best not to disturb our little one's afternoon nap, which we really appreciate. They protected our flooring and did a very good clean up job. After the initial installation, our furnace fan was making louder noise than expected. I called Novel care and they sent Sean and Mike to adjust the fan speed from the factory default to a slower speed that is more suitable to our house. Sean went through the manual with us and showed us what he had changed. We appreciate the professional services they provided. Laura in the office handled our billing paper work. She was also great. We would like to thank everyone for providing us with quality services.
- Approximate cost of services:
- $4,800.00
- Company Response
Thank you Maria,for your feedback, we are pleased to hear the process up to and including the installation was positive. We will be working on making that process quicker when it comes to government rebates. Thanks for the review