Reviews

10/10

For the second time, we had Ben and his Floors Direct team install carpet in our home. We were extremely satisfied the first time around when we selected carpet for the upstairs bedrooms. This year we wanted the carpeting in the basement replaced, and we really didn't look elsewhere....we went right to Ben. He and his team are all very helpful and professional. In fact, he even recommended a contractor who assisted with some other work in the house. If you are looking for a highly professional, ethical carpet outlet, this is the place to go

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Company Response

Hi Derrill, thanks for taking the time to review us. It's good to hear that you used us for the second time and were happy with the outcome both times. We really appreciate such great reviews.

Kind regards, Jeannie

10/10

We were referred to Joe by a colleague and called him yesterday (Jan 2) in the afternoon. He returned our call immediately, and was at our house in Newmarket within an hour. This was shocking actually, as I expected we would have to wait a couple days at least to get an appointment. After a thorough diagnosis, he figured out the issue immediately (the fan had frozen stuck due to ice buildup) and fixed the problem within a couple hours. Apparently this issue is very common with this make and model (confirmed by online Internet research). We found Joe to be engaging, honest, focussed on our problem. And the final bill didn't bust the budget...needless to say we were very impressed and would give him a 10 out of 10 and a highly recommend to anyone:). Thanks Joe...

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