Ron in Toronto

This is going to be my first time reviewing a company/ service. We love the new furnace and tank-less water heater, the installation was clean and on time. The technicians were great. The main reason I’m compailed to write this review is mainly my experience with the young consultant that came to sell me these products. Been in sales myself for over 40 years, i was absolutely amazed by Steve. Within 5 min of meeting him, I knew he was going to get the deal. Steve is extremely organized, took every step to explain his well laid out presentation and no delails was too small. Unlike most of other representatives that came , he was the only one that asked if we had any issues with the current heating and how long we intended to stay in the house. Very important information if you ask me! He then proceeded to offer me 3 different options thus allowing me to pick what would work best budget/needs. Throughout the presentation not once did I feel a sales push, tricks or blur. It is more about informing and going over rebate details. I felt very comfortable signing up on the spot. The communication before the installation was superb, every question was answered within minutes. After the installation, he came by the house as promised to see how everything went and set up the Nest on the family’s iPad and phones. Needless to say that the customer service was above and beyond what i would have expected. I want to thank Steve and City Home Comfort for a very pleasant experience buying our new equipment. Good luck and keep up the good work. Highly recommend this company.