Warranty not upheld, defective window
We got all 6 windows from Clera, the instalation was good, they did a good job but after 6 months one of our windows was difficult to open. The window is awning style and the weatherstrip is getting caught on the opening mechanism. It took over 6 months for someone to come and take a look at our windows and they did finally offer a new window for us. It took time and patience but the company did agree that there was an issue with our windows and are working on a solution.
- Approximate cost of services:
- $7,200.00
- Company Response
Dear customer, We apologize for lack of communication between our local branch and customer service dept. Our local branch has already reached out to you and we have agreed to replace the window in question for you. We will train our staff to be more proactive and take action in a timely manner. We appreciate your feedback as it will help us get better in after sales service. Thanks - Clera Admin