Daniel in Markham

A total waste of time and money! Hussam came over to fix my dishwasher which was doing a very poor job of cleaning the dishes. After a minute, without doing any diagnostic work at all, said "I know the problem - your controller is not starting your pump to remove dirty water when you start your dishwasher and dirty water is flowing back from the drain". He said it was $280 to fix, and the cost of any parts that would be needed. He said there was no warranty on the service, and if the next day it did not work, I was out of luck. He did say parts had a warranty. I asked how he knew that by just looking, and he said it was "experience". I kept pushing this, and kept getting the same response. I started the cycle and stopped it, and cleary showed that it drained fine. The controller was obviously working fine. I later attached the drain to a bucket and saw the flow was fine. I was not about to pay $280 for a repair without any idea of the parts needed, or any diagnostics. More so when the issue explained was clearly not the issue. I am upset I paid the $80 (at first requested in cash so there would be no tax) and wrote to them, and got back a nonsense response of "I did the diagnosing and I told you the problem but you are cheap! you don't want to pay you want me to repair your Dishwasher for $80" $80 to fix would have been fine, or even to get a detailed diagnostic and and estimate.