Considering a previous bad billing experience and everything I'd read on here, I was expecting the worst when I contacted Reliance about a problem with my water heater rental unit. But, the two guys that fixed the problem were quick and did repairs that made sense. I was given an afternoon service window (1-5pm) and they arrived well within that. The problem was with the thermocouple and a (slightly) leaking drain outlet. They installed a brass drain cap on the outlet. For the thermocouple, they didn't carry the part. It sounds like a common part you'd carry lots of, so, from what I've read here, I expected that'd mean a second service call at some unknown future date. But, rather than wasting a trip to the parts supplier, they went to Canadian Tire, got the part, installed it, and now it's up and running again. So, no complaints about this service call.

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Company Response

Great news Matthew. We appreciate the feedback and value the time you took to share this experience. Thank you. RM


I had Welda replace all windows except the basement ones, as well as a sliding patio door. The windows looked very nice and were well-installed by installers who seemed to know what they were doing and worked efficiently. I have had some problems with some of the windows 7 years later, but Welda he said they will address these concerns via their warranty program. Once this is addressed, I would be happy to call Welda again to replace the rest of my windows and doors. I also have two relatives who have had Welda install windows and/or doors for them -- one many years prior to my own installation -- and they are happy with them to date.

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Company Response

Official Response from Welda Windows & Doors.
Our office received an email regarding this issue for the 1st time on Saturday December 10th, the same day that this review was posted; this email was sent by the client’s mother who is also our previous satisfied customer, at this time we have already left a message for her to contact us directly.
This appears to be a warranty related matter; a simple phone call to our office could have solved this problem at once.
Welda Windows strives to be the best in the business and prides itself on our excellent customer service. Our business and reputation lies in the hands of our customers and we will do what it takes to make sure that they are all satisfied customers.