Although the products seemed good, we have had continuing problems with fit since 3 doors and sidelites were installed 4 years ago. First it was the storm door. After 2 or 3 visits it was fixed. Then a window in another door leaked air and moisture condensed on the glass. It was replaced but still leaks. The screen on that window is now inoperable. The lower weatherstrip fell off one door after 3 years. The putty or silicone covering nail holes is discolouring. I complained to the BBB but Southfield did not even have the courtesy to respond to them. Even though their invoice says there is a lifetime warranty on their product, they refuse to come out to rectify the problems.
- Approximate cost of services:
- $12,000.00
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