Southfield Windows & Doors

Windows & Doors Installation & Service
75 South Field Dr Elmira ON
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HomeStars  >  Windows & Doors Installation & Service in Elmira  >  Southfield Windows & Doors
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53%

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Reviews for Southfield Windows & Doors

Average customer rating:
6.5 10 (2 reviews)

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Private User
Private User
Private User reviews Cambridge, ON
3/10

Post Sales Customer Service Lacking

We had two windows and a patio door replaced in 2016. The quality of the windows was good upon initial installation, however the vinyl from the patio door frame has been coming detached. Contacted the company in mid-December and they have yet to address the issue. Correspondence from the company has been nearly nonexistent. The problem continues to become worse. Also during installation the installers damaged the window and patio door sills, claiming that they were only cement and easily damageable. If the installers knew that the window sills were easily damageable, they did not take any steps to protect the window sills during installation.

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Company Response

Dear Customer,

Firstly I would like to thank you for taking the time to advise of your recent purchase. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide our valued customers.

I was very disappointed to read of your experience with our post sale customer service. I certainly empathize regarding the points you mention in your review, especially the alleged damage done to your concrete sills. It must be said that ownership made several visits with different concrete grouts and compounds to rectify the issue at the time, but each to no avail. It then became apparent that financial compensation was being sought after from the very start. While we sympathize with the fact that periodically during installations minor blemishes do occur, they are always repaired or replaced and many times in better condition than before.

We had now exhausted all options to repair the concrete sills short of replacing them, which by any observation was not warranted or needed. The customer in turn self compensated a significant portion of the balance owing, leaving there account unpaid. Our warranty clearly states that each account must be in good standing, in order for us to issue any warranty services. This was an unfortunate experience and we wish you luck in your future projects.

BS
BS
3 reviews Waterloo, ON

First Review

10/10

Front entry and windows

Last year we had four new windows installed at the front of our house. This year we had a new fiber glass front door with sidelights and transom. They were very helpful in picking options, very friendly. There was no pressure or hard sell. There were lots of back and forth emails to pick a door style, and when we sat with them in their showroom they really helped us pick the style and make it look good. When we made a last minute change to extend the frame up splitting the transom into 3 windows there was no problem. They made the windows and doors close to the time frame they gave, and the actual installs were quick.

Very responsive, friendly, helpful, and good quality work at a very fair price.

1 of 1 people found this review helpful.
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