Southfield Windows & Doors

Windows & Doors Installation & Service
75 South Field Dr Elmira ON
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40%

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Reviews for Southfield Windows & Doors

Average customer rating:
4.5 10 (4 reviews)

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Private User
Private User
Private User reviews Toronto, ON
1/10

Everything is fine until it isn't fine

Called in a very simple customer service complaint (for the sake of him training his staff better...not to get some kind of refund or other special treatment) and was basically told that he didn't believe me. Just sat there on the phone, giving nothing.

You can spot this kind of guy a mile away: it's all friendly as long as you are friendly. The moment you have a complaint, he closes his eyes and ears like a toddler and says "la la la."

Well, I won't be back.

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Company Response

Hi Jason,
Thank you for the opportunity to address this in detail for the benefit of others considering our company. It is unfortunate that you feel we did not provide you with a high standard of customer service, which thousands of people have experienced over the last 15+years of our families business. The reality is your complaint as a tenant needs to be addressed to your landlord, along with their lack of communication. Although it is unfair for our company to receive this negative review on your landlords behalf our response is steadfast…we are dedicated to providing the best-possible experience to all our customers!

Hank in Waterloo
Hank in Waterloo
1 review Waterloo, ON
4/10

Poor follow-up

Although the products seemed good, we have had continuing problems with fit since 3 doors and sidelites were installed 4 years ago. First it was the storm door. After 2 or 3 visits it was fixed. Then a window in another door leaked air and moisture condensed on the glass. It was replaced but still leaks. The screen on that window is now inoperable. The lower weatherstrip fell off one door after 3 years. The putty or silicone covering nail holes is discolouring. I complained to the BBB but Southfield did not even have the courtesy to respond to them. Even though their invoice says there is a lifetime warranty on their product, they refuse to come out to rectify the problems.

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Private User
Private User
Private User reviews Cambridge, ON
3/10

Post Sales Customer Service Lacking

We had two windows and a patio door replaced in 2016. The quality of the windows was good upon initial installation, however the vinyl from the patio door frame has been coming detached. Contacted the company in mid-December and they have yet to address the issue. Correspondence from the company has been nearly nonexistent. The problem continues to become worse. Also during installation the installers damaged the window and patio door sills, claiming that they were only cement and easily damageable. If the installers knew that the window sills were easily damageable, they did not take any steps to protect the window sills during installation.

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Company Response

Dear Customer,

Firstly I would like to thank you for taking the time to advise of your recent purchase. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide our valued customers.

I was very disappointed to read of your experience with our post sale customer service. I certainly empathize regarding the points you mention in your review, especially the alleged damage done to your concrete sills. It must be said that ownership made several visits with different concrete grouts and compounds to rectify the issue at the time, but each to no avail. It then became apparent that financial compensation was being sought after from the very start. While we sympathize with the fact that periodically during installations minor blemishes do occur, they are always repaired or replaced and many times in better condition than before.

We had now exhausted all options to repair the concrete sills short of replacing them, which by any observation was not warranted or needed. The customer in turn self compensated a significant portion of the balance owing, leaving there account unpaid. Our warranty clearly states that each account must be in good standing, in order for us to issue any warranty services. This was an unfortunate experience and we wish you luck in your future projects.

BS
BS
3 reviews Waterloo, ON

First Review

10/10

Front entry and windows

Last year we had four new windows installed at the front of our house. This year we had a new fiber glass front door with sidelights and transom. They were very helpful in picking options, very friendly. There was no pressure or hard sell. There were lots of back and forth emails to pick a door style, and when we sat with them in their showroom they really helped us pick the style and make it look good. When we made a last minute change to extend the frame up splitting the transom into 3 windows there was no problem. They made the windows and doors close to the time frame they gave, and the actual installs were quick.

Very responsive, friendly, helpful, and good quality work at a very fair price.

1 of 1 people found this review helpful.
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