Reviews

10/10

We have used Arpi's for over 40 years I believe & their staff on the phones ,or for repairs, cleanings etc. is always THE BEST !! We came home after a long weekend away and came into a VERY cold house on a Sunday nite.We went thru' our check list, and could not figure out why or what to do. I called & spoke to Vanessa (I think) who was MOST helpful and suggested that yes, we did need a service call. She explained the extra cost of doing it on a Sunday nite and we decided we could tough it out with our gas fireplace on and electric heaters that we turned on in the basement level. We received a callback this a.m. as promised by another very nice gal, who gave us the time they could come & make sure that was convenient. Brian Conner, the repair technician, called 2 hours before the scheduled time to ask if he could come earlier, which was awesome. He found the problem quickly, gave us the quote, & had the part in his truck and installed it quite quickly. He then found another issue, a leak from our humidifier that had leaked into the furnace and had corroded some of the wiring, and fixed that and cleaned the filter for that also. Brian was very nice & very helpful in showing us the things to do regularly & watch for in the future. Brian who arrived was very nice, informative and honest with the issues & made his recommendations & gave us a quote

Approximate cost of services:
$347.00
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Company Response

Thank you so much Jenny for writing such a positive review about Arpi’s. We are truly lucky to have customers like you. Customer service is our top priority and I am glad to see that our technician met all of your expectations.
we will definatly share your amazing comments with our team.
We thank you for your continued trust in Arpi's, and we look forward to working with you in the future.