Living room window replacement
I am currently sitting in front of my Jensen living room window. This window is of such low quality and so badly installed that I will have to plastic over it for winter. The window is no better insulting than the original old window. Jensen has been back many times to repair this faulty product from cracking in the frame to outright replacement of actual panes. When they screwed the locks into the frame (the windows are built without locks) they screwed right through the frame and screw tips caught the seal every time I opened and closed the window. We had to pay extra for a crappy, tiny sill that most companies would include a better version of standard. The work was sloppy and the product quality lousy. I deeply regret using Jensen especially after having another company install other windows and demonstrate what competent workers and quality products are like. If I listed everything that went wrong with the installation and window I would be writing a short story. Avoid Jensen Windows at all cost.
- Approximate cost of services:
- $1,000.00
- What could this company do to improve their services?
- Use their own trained employees instead of temp labour. Use a manufacturer that produces a decent product.
- Any advice to offer fellow homeowners facing a similar project?
- Avoid Jenson at all costs.
- Company Response
Upon receiving this review, we were very concerned. We checked our database (which always includes first names) under the name Jay in the Dundas area. Two customers appeared, which when contacted, were extremely happy with the work we did. Here at Jensen Windows, 100% customer satisfaction is of utmost importance to us, so I would urge you to please contact me directly at 905-628-3882 to give us an opportunity to address the issues/concerns you mentioned.
Just as a note, all of our operating windows come with locks and our installers are full time employees with many years of experience.Pete Jensen