Cecilia in North york

I made a sofa purchase from there, sectional black leather, and dinning room set with 6 chairs, bedroom for me and guest room. I spent more than $6000, when I saw these feedbacks; I personally think it is unfair to such a good company. Here is store I experienced. My sofa needs change color, as sale told us it will take around 6-8 weeks, I understand it, and not rush anyway, because I need time to clean and renovate new home. I would like to say I had a lot help from these sale people, they are very friendly, they are not like Bricks or Lions furniture company, they treat me as a real customer, gave me a lot helps, and explain to me how to buy a good quality sofa, I never heard these from other company, Bricks sale only tell me this is new design, good leather, balalalala…even I do not know what kind of leather I purchased, but I learned boned leather, full grade leather, etc from these sale people. I like their sales service. When I get my dinning set, after installate whole set, I found there is a very tiny scratch on side of frame, be honestly, I am a person looking for prefect, you can call me a picky person, and think about I spent a lot money in this company, I ask them exchange for me, be honestly, I just try, I do not have big hope they can change for me, even my boyfriend laugh at me after, because he think it is impossible to change because this tiny scratch as nail mark, but after delivery guys called their head office to report what I concern, la vie just says will exchange for me right away without any doubt, and driver explain to me to use this for now, and they will change for me later but with new schedule. I purchased furniture before, this is not my first time to shopping furniture, I know normally will take long time after they say like this, but la vie just made exchange schedule with me after 2 hours, their floor sales just called me, this is very fast, I can not believe this, I know this industry very well, because I always take look feedback first, as people buy things from Ebay, and my friend bought furniture from other company, always tell me how bad service other company offer, it is really surprise me. After 2 days, exactly only 1 half days, they exchanged a new one, I am happy with it. Really, and I am also satisfy with my sofa, these are exactly what I expected, even looks like I buy from high-end store, because my friend think I spent a lot money for the sofa, hahaha.. Anyway, I would like this is one of good companies I ever experience, I highly recommend them, responsibility and best customer service will bring customer, exactly as they promise from website. Hope you enjoy your shopping.