FarmerD in Kingston in Seeley's Bay

Saw their trucks around, so got a quote from them, along with another two companies (something I recommend everyone do), and went with them. Their price, as I recall, was comparable. Simple-ish roofing job on ground floor addition, and top of 2 story farmhouse. happy with their quick work, so gave them another chance on an even simpler porch addition and they've gone silent! A few weeks time passed before they did the initial measure, and a few weeks more before the strapping was mostly (but not entirely done); this we were ok with on the installer's comments that the metal would be along in 2 weeks or so. That was over 2 months ago with a claim that the product is back-ordered with NO eta! Are they even in business anymore?! My rep is no help, doesn't return calls and seems unable to thing in terms of customer satisfaction - Similarly multiple calls to their Ottawa office have gone unanswered. Gave 20% down and trying to get it back. Don't they think I might have more business I can refer their way!?