I called Knight Nov 8 as I thought there may be something wrong with my furnace, they had me booked for next day-afternoon, but say if they can get me in sooner that day they would call. Tech- Karl called in the morning, said he could be on his way if I was home. Karl was so polite, fixed my problem, answered all my questions- even the ones I asked twice. He checked everything and filled out the inspection form in detail- I watched him, he was so thorough and his attention to detail was excellent. He was very friendly, shared stories to build a strong customer relationship. He showed he cared and was fully focused on the task at hand. He totally listened to the customer (which was me) and found out I needed a furnace and duct cleaning and explained Knight did this and got me booked into the office in a few minutes. Not sure how long Karl has been with the company but I believe Knight Plumbing and Heating should keep this employee around. Thank-you
- Approximate cost of services:
- $188.95
- Company Response
Good Morning Ramona,
Thank you very much for taking the time to post about your recent service appointment with our Knight Karl. I am pleased to hear that your issue with your furnace has been resolved. Please contact us anytime we can be of assistance.
Thank you again and have a wonderful day!
Sir Fix A Lot