Michelle in Waterloo

We contacted Hogg for a repair of our furnace. As we were moving we only wanted a basic furnace or a repair of our existing furnace. The technician did NOT diagnose or explain our options properly, but offered to replace our heat exchanger. This repair lasted one week. Upon contacting the company to rectify the issue, they did admit that it was a faulty repair, but further quotes were exorbitant. Their "best" offer of a no-warranty, as-is furnace was not crediting us with the faulty repair so in fact would end up costing us the same as their more expensive options with the credit, and with no warranty this doesn't guarantee it to work for us in the next few months, or the new owners, who we are legally obligated to inform of what is going on. The general manager had the audacity to tell me that this was a "successful" repair and that "I have a new heat exchanger" which of course does me absolutely no good if the entire furnace doesn't work. We have been sitting in the cold and their attitude is, we did the work, we grabbed your money and took advantage of you and get lost. Also, a provision of their last offer to us was to give a "favourable" review on social media. So I'm pretty sure a lot of these were given because people were THREATENED to do so (not to mention on other sites, positive reviews are given by their own staff). I would not recommend these people for ANY work related to your furnace and in the past week I have told my friends and my real estate agent to tell all her clients to stay away from them. I have contacted their main competitor and am happy to give them further business.