Reviews

2/10

I contracted with GCVL to move me from Toronto to Victoria with pick-up on October 27th. The contract specified a delivery window of Nov. 3-11. I was told the actual date would be narrowed once the truck was underway. The day before the move I learned GCVL had hired an agent company called AMS Transportation in Dundalk, Ontario to do the move. AMS picked up on October 27th, but that was the only thing done on time. My belongings sat in AMS's yard until Nov. 6th. AMS insisted on full payment before they delivered, while the contract specified payment on delivery. I paid and was twice given a specific delivery date. Both dates were later than speicified in the contract and both times AMS informed me at the last moment they had to change the date. When I complained that they were late, AMS told me they were not bound by the date in the contract signed by GCVL. I complained to GCVL and have to say everyone there was sympathetic and offered to help me get my delivery. In the end, there was nothing they could do. The delivery finally happened on November 21st. To GCVL's credit, they offered me some financial compensation for the late delivery and the office staff was pleasant. However that doesn't make up for the stress or discomfort of sleeping on my floor without a stick of furniture for over a week while trying to juggle my plans. Bottom line: three and a half weeks to deliver is unacceptable. Most importantly, I had hired GCVL for their reputation. Without consulting me, they turned over my contract to AMS, a company that is not registered with the Better Business Bureau, has had many complaints and would not honour the contract.

Approximate cost of services:
$5,500.00
What could this company do to improve their services?
First, they should not have subcontracted with an unreliable company. Then, when they learned of the problem with AMS they should have ensured it was fixed or should have sent one of their own trucks to retrieve the goods and deliver it in accordance with the contract.
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Company Response

Avi and I have discussed that our independant broker AMS who was delivering this for us had truck problems and had broken down. Which delayed the delivery of the move. I do not want my customers to go through undue stress, and going forward we will not be using AMS, we have taken them off our list.

10/10

Before I left Toronto, I had a lot of heavy items to get rid of but had never used a junk removal company before. I called a few other companies before settling on Just Junk. They showed up on time, provided a no-obligation estimate which was less than I expected and, while still a little skeptical about the estimate, I okayed the work. The two guys began immediately, they worked hard and were polite. In the end, even though the amount of junk exceeded the estimate, they stuck with their original quote. Very impressive.

Approximate cost of services:
$235.00
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