Great Canadian Van Lines

Moving & Storage
#208 - 17828 65A Ave Surrey BC V3S 1Z3
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85%

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Reviews for Great Canadian Van Lines

Average customer rating:
8.6 10 (160 reviews)

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Private User
Private User
1 review Vancouver, BC
10/10

Move from Ottawa, Ontario to Vancouver, B.C.

We would like to thank Great Canadian Van Lines for making our move from Ottawa, Ontario to Vancouver, B.C. , a wonderful experience.
Everything went smoothly and as planned. In particular, we would like to thank Mike, in your Ottawa Office, Kyle in dispatch and Bill, our moving van driver for their professionalism, knowledge and timely and informed responses to my numerous and frequent questions. I would highly recommend Great Canadian Van lines to anyone who has a move in their future. They are reliable and a top notch company.

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Company Response

Thank you for relocating with Great Canadian Van Lines. We will pass on your comments to everyone involved in your move.
Enjoy your new home in Vancouver and we hope to be of service to you in the future.
Thank you,
Great Canadian Van Lines Customer Service

Tindall in Enfield
Tindall in Enfield
1 review Enfield, NS
10/10

Experience was excellent from start to finish!

Mother-in-Law died mid-April in Oakville and we live in Nova Scotia; her apartment had to be vacated within a month. Once it was determined that a dozen large pieces of fine oak furniture were to be relocated to our daughter in Enfield NS, I emailed a number of companies.
GCVL was the first to respond -- When I got the reply from Kathy at just after 11:00 Atlantic time, and realised that the company was based in Vancouver, I was immediately impressed that this is a company that wants to do business right across the country. My perception of great service was reinforced every step of the way: They kept us informed, immediately provided an accurate estimate and told us they had a 1000 lb minimum.
Their "14 steps" document proved to be very useful, as we had not had a commercial move in 40 years!
Within a few days they had confirmed a pickup date and worked around the tight schedule required for the elevator at the seniors' home -- only being available away from resident's meal times -- basically 2pm to 4pm.
They took careful note of all the parties' involved phone numbers and were conscientious in calling in good time before both pickup and delivery. Everything was packed/wrapped carefully and the loading and unloading was done cheerfully and expeditiously.
Delivery occurred on the first day of their estimated window, in spite of the serious flooding in New Brunswick which entailed a long detour for the truck because of the closure of the Trans Canada Highway.

It's rare these days to find a company that is so easy to deal with and performs so well at every stage.

I have absolutely no reservation in recommending GCVL to everyone

The move was accomplished with 2 weeks to spare.

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Company Response

Thank you for your review and we will make sure it gets forwarded to everyone involved in the move.
We hope to be of service to you in the future. Thank you for choosing Great Canadian Van Lines.
GCVL Customer Service Team

Vancouver to Toronto in Vancouver
Vancouver to Toronto in Vancouver
1 review Vancouver, BC
10/10

service

The entire procedures were carried out with prompt and courteous services from A to Z ( booking to unloading). All of the items being shifted and delivered safe and sound on time and the employees were very friendly and efficient.

There were no stresses involved at all while under- go and the company delivered the service beyond my expectation.
The rate was very reasonable too.

I highly recommend this company to everyone!!

Many thanks!

Mi-Won Christiaanse

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Company Response

Hi Mi-Won,
Thank you for relocating with Great Canadian Van Lines. We appreciate your business and hope to be of service to you in the future.
Sincerely,
Great Canadian Van Lines Customer Service

Private User
Private User
1 review Vancouver, BC
0/10

Worst Movers Ever

I wish I would have come across they horrible reviews before I booked these Yahoos to do a move. They'll tell you what you want to hear over the phone and take your money, but when they damage YOUR items they will deny, use every little trick in the book (read their contracts carefully) to not pay out a claim. We had various glassware, furniture and a 3000k TV dropped and broken. They went through our personal items, opened boxes. They have zero accountability, integrity and a useless claims department. They should not be in business nor should be handling peoples personal belongings.

You have been warned - there many better moving companies out there. Avoid this one at all cost!

3 of 5 people found this review helpful.
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Company Response

We have checked with our Claims Department and we don't have a client who has submitted a claim which includes a damaged TV, glassware and furniture. This review is done by a private user so we can't search our client database either.
Our Customer Service Department can be reached at 1-800-665-0055 or you have submitted your review for the wrong company.
Thank you,
Great Canadian Van Lines Customer Service

jkparker
jkparker
1 review Calgary, AB
10/10

Move between provinces

From the first contact to the delivery of our goods, our experience with Great Canadian Van Lines was stellar! Very transparent regarding costs, care in packing and transporting our belongings and timely delivery - couldn't have been a better experience!

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Roland
Roland
1 review Vancouver, BC
8/10

moving

Great Canadian Van Lines did a great job moving our stuff from BC to Ontario. The packers were very friendly, efficient and helpful pointing things out with regards to the process and other related items. The driver (Edmonton based) Ima who moved our entire stuff over was very courteous and let us know when he would arrive. The whole process was professional to me and I wouldn’t hesitate doing my move again.

Roland

1 of 1 people found this review helpful.
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Company Response

Thank you for relocating with Great Canadian Van Lines and taking the time to post a review.
We hope to be of service to you again in the future.
Thank you,
GCVL Customer Service

Satisfied c.
Satisfied c.
1 review Port Coquitlam, BC
10/10

Long distance move from Quebec to Vancouver

GCVL arrived on time, were pleasant, courteous and very efficient. Nothing was damaged in the move which amazing as everything had to moved into a smaller truck to access our new townhouse, so basically everything was moved 3 times. I would certainly recommend them to anyone.

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Company Response

Thank you for relocating with Great Canadian Van Lines.
We hope you're enjoying your new home in Vancouver.
Thank you,
GCVL Customer Service

Private User
Private User
1 review Toronto, ON
10/10

Perfect move from Surrey to Downtown Windsor

Bill and company arrived on time. Shipped an entire single detached house worth of furniture across the country and delivered it to downtown Windsor in perfect condition.

We had some very expensive furniture from Bombay and it arrived in mint condition. Move from Surrey to Windsor was flawless and I would use their services again.

Kathy was also helpful throughout the process and was awake 7:30 in the morning to provide us an update of arrival time.

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Company Response

We will pass on your comments to Bill, his crew and Kathy.
Thank you for relocating with Great Canadian Van Lines and we hope you're enjoying your new home in Windsor.
Thank you,
Great Canadian Customer Service

Kelsk in Calgary
Kelsk in Calgary
1 review Calgary, AB
10/10

Moved in 2 hours

Great company ! They moved me quick - taped my boxes that I forgot to tape. Put things in each room where I wanted them to go and compared to other companies I looked at .. much cheaper :)

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Company Response

Thank you for your review and we will pass on your comments to your crew.
Thank you for relocating with Great Canadian Van Lines.

Kristin in Vancouver
Kristin in Vancouver
1 review Vancouver, BC
10/10

Moving from Kelowna to Vancouver

The company we hired in Kelowna sub-contracted part of the shipping to Great Canadian Van Lines. When some items arrived damaged it was quickly determined that it was not Great Canadian Van Lines fault but the other company was uncooperative. However GCVL was great from the moment I contacted them. Shout out to Jane for the excellent customer services and for sorting out our claim. Class act.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Great Canadian Van Lines

Great Canadian Van Lines was conceived in the late 1980’s and commenced operations in Calgary, Alberta in 1990. The company relocated to the greater Vancouver area in 1992 and has operated from this area for the over 20 years.

Great Canadian is one of the six major van lines operating in Canada and was established because one of the original start-up partners (Mark Valliant) determined there was an opportunity in the long distance moving market within Canada. The existing van line business within Canada had complicated pricing systems, long delivery spreads, and an insurance system that benefited long distance moving companies but not the end customer. So Mark and his team built GCVL on three principles:

Our Pricing System - was developed so rates could be provided quickly, were self explanatory, and most importantly – affordable.

Faster Delivery Times – We determined that delivery spreads (the number of days it took your goods to be delivered) were too long in the industry. So we created more direct routing and scheduling. This allows us to deliver goods faster than most carriers in Canada.

Valuation Premium (insurance) – To better protect your goods and to ensure their safe arrival, we developed a unique program with our agent / drivers. They are paid the majority of the valuation premium (insurance component of your moving charges with us) as an incentive to protect your goods. If your goods arrive safely they retain these funds and are thus paid a bonus for taking greater care. This results in happy customers and the lowest claim ratio in Canada.

We provide all of our customer with a 14 Step Moving Process and a Customer Responsibility Form. These documents were designed with you in mind, and to help to guide you through each step of the moving process. Our job is to make sure you understand all of the important steps of your relocation from start to finish.

CATEGORIES
Moving & Storage
PRODUCTS
Packing Materials, Cartons
SERVICES
Local moving, Long distance moving Canada
BRANDS
Canada
WEBSITE
http://www.greatcanadianvanlines.com
YEAR ESTABLISHED
1990
NUMBER OF EMPLOYEES
15
PAYMENT METHOD
Visa Card, Master Card, Cash, Bank Draft, Pre Approved Billings
LICENSES
Business License Delta, B.C.
MEMBERSHIPS
CAM, BBB, Vancouver Board of Trade, AMSA
LIABILITY INSURANCE
Yes
DIPLOMAS
Canadian Association of Movers
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Warranty ;Terms and Conditions on Contracts
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.