Henryk.W in Calgary

On Jun 23 2017 I signed a contract with EconoShield for replacing 2 windows and a patio door. Installation was booked on Aug. 30/2017 for 1 day( that what I was promised). Windows and door was installed but EconoShield tried to exert extra money from me for touch up and finishing the job. It took 5 days and multiple contacts with regional manager to resolve the issue and windows and door to be installed as promised that I do not have to do any additional aesthetic touch up work. Thanks to regional manager work was completed after 1 week of struggle. On Sept 4.2017 in patio doors glass I noticed a chip in the glass about 1mm longx1mm deep and 1/2 mm wide. This defect was a concern for ER, AT WT overall door performance in harsh Alberta climate. Again intervention with regional manager resolved the issue. Other EconoShield employees were not cooperative. In mid. September my wife tried to open the window in the kitchen to wash it. During opening the window 2 plastic pcs popped up and window stack. I called the Econo Shield and requested warranty call. I was told that they will contact me in next 2 weeks with appointment date. Two weeks went by, nobody called. I called them and demanded the warranty service date. Technician arrived on Oct.6, put the plastic pcs. back, demonstrated how to avoid from happening in the future and left. By my surprise I received Invoice by e-mail for $ 68.25 for kitchen window service. EconoShield advertise 25 year warranty. This window was open the first time to be wash. Pcs. popped up , warranty call was issued and they are trying to exert money for service what they are obligated to?!? What a shady practices. First they were trying to exert extra money for touch up and now for the warranty call.. Only trustworthy person in this company looks like is the regional manager and installer. Regional manager called me, apologized and promised he will take care of it. Installer come over did the work and issue was resolved to my satisfaction. Kudos to regional manager and installer for job well done. Thanks, to your action convenience in your company was restored. Thanks again.