Michelle in Pickering

The crank system on a window we have has broken. I work in Pickering so I went to the Mason Window location on Brock Road. There is a sign in their parking lot stating the location is not open to the public. If there is an issue email them. I have emailed them and not received a response. I checked their website out and it is under construction. I called and their voicemail states to send an email. No reputable company would conduct business this way. I am in a Jeffery Community that used Mason Windows. We have spoken with several home owners in our area, that have complaints about their Mason Windows. I hope that Jeffery Homes isn't using Mason Windows in their new Orchard East community.