This company is a comedy of errors. From start to finish my countertop took three months to install correctly. When I purchased the countertop I was told 2-3 weeks for the install, which changed to 3-4 weeks, which became 5 weeks, which ended up being 9 weeks by the time they eventually installed it. The final postponement was because I have stairs to my front door and they needed an extra person to carry the counter in. The same stairs that were always there, not sure why they didn't consider it the first time they booked an appointment. Then they installed it incorrectly. And so began the nightmare of getting them to redo it. Also, DO NOT SIGN ANYTHING IF YOU ARE NOT HAPPY WITH THE RESULT! Even though it was done incorrectly, the installer put a lot of pressure on me to sign the paperwork. I am so glad I refused when I was subsequently faced with such unwillingness to fix their mistake. This company cannot be trusted. Initially I was blamed for the error as Valley Counter Tops suggested that we didn't communicate correctly. This was infuriating since we had had a long, detailed conversation about our install when the man came for the measure and it was not very complicated and crystal clear what we wanted. Then we were told there was nothing they could do. Then, after complaining to the store manager at our local Home Depot, they could miraculously fix it! Amazing! There was no willingness to fix it quickly, however, and we were put back in the cue having to wait another 4 weeks before they replaced the incorrect pieces of the countertop, bringing the total time to 3 months. Our reno was delayed by months waiting for Valley Countertops to deliver on the $6,500 product we had purchased. After much complaining and renegotiating, Home Depot begrudgingly gave us a 10% refund, which was too little, too late. Dealing with Valley Countertops was extremely frustrating and angering. RUN! Use ANYONE but them!
- Approximate cost of services:
- $6,500.00