Signed up for the Platinum annual Furnace and AC maintenance package. The website explicitly states that the package includes "professional cleaning" of the AC unit once a year and the same for the furnace. Imagine my surprise when the technician arrives (he was on time at least) and tells me that the cleaning is an extra $138! Very misleading advertising on the web.
- Approximate cost of services:
- $219.00
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- Company Response
Hi JK. We're very sorry for the miscommunication on our part. We will be rewording our maintenance plans to make what's included more clear. Thank you for bringing us this information. If you do reconsider working with us again, please call me (Brendon) at (905) 457-4425.