Dr HVAC

Heating & Air Conditioning
215 Advance Blvd Unit 1 Brampton ON L6T 4V9
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

94%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2020 winner 2 timesBest of 2020winner 2 times

Reviews for Dr HVAC

Average customer rating:
9.5 10 (133 reviews)

Sort by

Private User
Private User
Private User reviews Halton Hills, ON
2/10

Furnace and air conditioner

I purchased a new furnace/air conditioner which was installed in January. This timing meant that I went through the Christmas season without heat. When July came there was no working air. In January the old air worked fine. Now its August and they have removed the unit completely giving me no indication of repair timing. In case you don't remember there is a heat wave going on.
It doesn't matter how polite and courteous the are, I don't have air and they will not give me a new unit, they tell me I must accept a repaired one. Last time I call Dr. HVAC.

Was this review helpful?
Rick
Rick
1 review Acton, ON
10/10

Air conditioner not working

Within 1 day we had a service technician come out to our home to inspect our air conditioning unit. Mike, was thorough and explained the problem and the options available to us. He also inspected our furnace and humidifier which he noted were in good working order. Mike was extremely friendly, knowledgeable and is someone I will request for any future repair.

Was this review helpful?
Company Response

Thanks for your 10-star review, Rick! Mike is an awesome member of our team, we're happy to hear he was so helpful.

Ben
Ben
1 review Mississauga, ON
10/10

Air Conditioner Inspection and Repair

Quick response from the office. They were able to find a technician in a two hour frame. Steve, the technician, did the inspection and provided few options. Very happy with the service

Was this review helpful?
Company Response

Thanks so much, Ben! We're happy to hear your air conditioner is back up and running in this crazy Brampton heat.

Gary from Woodbridge
Gary from Woodbridge
2 reviews Toronto, ON
10/10

Electronic air filter maintenance

Professionalism & punctuality.
What a great experience to deal with Dr. Hvac personnel. It started from my first call to office, when I booked a technician visit. As I was told, technician came at exact time of booking. I received text 15 mins prior providing me with the technician name. Offered solution for my problem is effective and cost appropriate. I asked for a professional advise, and got clear and sound answers. Thank you Mike Finlayson for your great work!

Was this review helpful?
Company Response

Hey Gary, thanks so much for the review. Mike was happy to help. We pride ourselves on our efficiency and customer service.

SC in Mississauga
SC in Mississauga
1 review Mississauga, ON
1/10

Service Club Membership

Know what you are paying for. Beware of their annual Service Club membership fee. Without your permission, this membership fee ($219 before tax) could be added to your bill.
In March, my furnace started blowing cold air. It needed a replacement flame sensor. I was told by their technician that the flame sensor costs around $400. I discovered later that the flame sensor actually cost $162 before tax. Without informing me, he added the annual Service Club membership fee to my bill so I paid more than $400 after tax. Unfortunately, it was too late when I checked their invoice. Always check the invoice before paying.
I lost confidence in Dr HVAC because of this experience. While I wrote Brendon, the owner, a letter to inform him about this (to which he replied via a voice message), I know I cannot rely on this company when, in the future, I will need to make a larger purchase for my home.

Was this review helpful?
Company Response

Dear SC, we're sorry if there was any confusion. We have been calling you since April without any reply. Our Service Club program has a 100% money-back guarantee and our customers are free to activate their refund at any time. Please give me a call at 905-457-4425 and we'll work with you on solving this matter.

Andrew in Toronto
Andrew in Toronto
2 reviews Mississauga, ON
10/10

Top notch service for furnace maintenance and installation of smart thermostat

Highly recommend this company and technician Bryan.

First time using these guys for furnace tune up and installation of Ecobee smart thermostat through recommendation from a colleague. I was super impressed by how easy and responsive the booking system was. Tracy gave me very good quotes with discounts, and was quick to answer any question I had.

On the appointment date, the technician Bryan was very punctual (I requested an early morning slot). He was also very professional, and super friendly and helpful. I was so glad that I had Bryan to install the smart thermostat because the process turned out to be much more complicated than I thought. Bryan managed through it patiently and smoothly. He also provided useful details and recommendations along the process. I am very happy with the service level and professionalism from Bryan and the company. Will definitely use them again in the future.

Was this review helpful?
Company Response

Wow, thank you so much, Andrew! Tracy and Bryan are amazing members of our team. We appreciate your review.

Viktor in Brampton
Viktor in Brampton
0 reviews Brampton, ON
10/10

Honest people, true professionals.

After 16 years of trouble and multiple repairs (replaced motherboard, replaced induction motor (twice)), my furnace died again. Facing another costly repair and taking furnace age into consideration, I decided to bite the bullet and replace the furnace altogether. 16 years ago I went with the cheapest quote on the market for both furnace and installation and ended up spending 2 times as much on repairs and family left out in the cold (literally) in the middle of the winter couple of times. I learned my lesson.

I dealt with DrHVac once before (a service visit) and was thoroughly impressed by the technician’s work – this was the first technician out of many that, after the service, actually spent time checking the vents in my rooms for CO2, ensuring my family is safe. I remembered this experience. And DrHVac was the first company I called to request an estimate when my furnace died.

The estimator (Bruna) came on the same day. She spent close to 90 min thoroughly assessing the property, my needs and preferences – measured the square footage, assessed work location, ducts, went over new furnace and equipment options in minutia details. There was zero pressure to either accept any of the options or sign the contract in general. I was getting an honest and professional opinion, not a sales pitch, which I truly appreciated. By the middle of her visit, I already knew that I will be getting a new furnace from DrHVac. Ultimately, I went with a higher-end Trane model, but without the top of the line options. The price of the new furnace was reasonable and actually cheaper than I spent on the old furnace and repairs, plus it qualifies for a number of rebates.

The installation was scheduled for the next day, 3 pm. This bothered me, as I was worried that installers might cut corners when the job extends into late hours. Also, my old furnace was located in a tight spot of the finished basement, so I knew that some of the drywall would need to be removed to provide full access to the working area, leaving me with a mess to clean and fix up later.

Danny and his crew arrived at 3 on the scheduled day. The old furnace was removed, the new one was put in place in about 4hrs, WITHOUT touching the drywall – I still don’t know how they managed to work in such a tight space. New pipes (vents) were installed, all well-sealed, new furnace and connections look top-notch. The basement was left in pristine condition, the installers did a great job.

In summary – I am very happy with both the furnace and the work done by DrHVac. I waited for 2 weeks before writing this review to ensure that the furnace performs as expected and it did not disappoint, works like a Swiss watch. Needless to say, I highly recommend DrHVac.

Was this review helpful?
Company Response

So happy to hear it Viktor! Our whole team is ecstatic to hear your experience with us merited this well-written review. We're thankful for your loyalty and support. Thanks again!

Dennis in Brampton
Dennis in Brampton
2 reviews Brampton, ON
10/10

New Trane A/C, Furnace, Thermostat & Humidifier

We recently purchased a new Trane A/C system, furnace, thermostat & humidifier from DR HVAC & are very pleased with the job they did. We dealt with Bruna who was very knowledgeable about the products we were interested in & very professional in her presentation. We advise her we were getting quotes from 2 other companies who had similar ratings & reviews & that it would come down to price. DR HVAC had the best price & we awarded them the job. Eric was our head installer & he was great to work with, very knowledgeable & he patiently responded to any questions we had. When finished he reviewed how each unit worked & programmed & made sure we understood how the thermostat worked. He then made sure everything was totally cleaned up. I highly recommend this company if you want a top-class job

Was this review helpful?
Company Response

Glad to know that you're comfortable and enjoying the new Trane A/C system, furnace, thermostat and humidifier from Dr HVAC. Bruna and Eric will be pleased to hear that you're satisfied with the quality of their work. Thanks for your review and kind words.

Memaw  in Erin
Memaw in Erin
1 review Erin, ON
10/10

Furnace & AC Replacement

Excellent and efficient service to have our furnace & AC units replaced.
Bruno was very knowledgeable and helpful and the 2 installers were great. They had to install a new pipe which meant drilling through the brick wall and they cleaned the areas (inside & out). They gave a full explanation of “how to” and were friendly and professional. This is the 2nd house that we have used Dr.HVAC to replace our units. We recommend this company without any hesitation.

Was this review helpful?
Company Response

We appreciate your business. Thank you for your review, our team was happy to help!

Private User
Private User
Private User reviews Toronto, ON
8/10

Excellent service

Dr HVAC provided the parts we needed when other companies said it was impossible. Bryan was friendly and prompt which is appreciated. We decided to purchase a maintenance package as well.

Was this review helpful?
Company Response

Thanks so much - we look forward to helping you with your maintenance in the future!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Dr HVAC

Dr. HVAC is a licensed and registered heating and air conditioning company that has been professionally serving Brampton, Mississauga, Caledon, Oakville and the Greater Toronto area for close to a decade.

OUR MISSION (WHAT WE DO BEST EVERY DAY)
Our mission is to offer high quality, HVAC solutions that provide our customers with peace of mind. We take the risk out of products and services that are essential to their lives and businesses. We make it easy.

OUR VISION (WHAT THE FUTURE LOOKS LIKE BECAUSE OF OUR MISSION)
We will change the way people think about our industries by providing vital products and services in innovative ways. Working together we will lead the market in customer satisfaction.
Our technicians are licensed and experienced and all of our staff are knowledgeable and friendly. When you call Dr. HVAC you can depend on us to respond quickly to your needs, make recommendations based on our extensive knowledge, and provide you with complete information before proceeding with any work. We provide Residential and Commercial HVAC services including repairs, maintenance, and installations with friendly service at a competitive price.
Truly an elite group of whom we are very proud. So whether you have home or commercial HVAC problems, contact the pros at Dr. HVAC.

Find out more about us here:
https://twitter.com/_DRHVAC
https://www.facebook.com/DrHVACLtd/
https://www.pinterest.ca/drhvacLtd/
https://www.instagram.com/thedoctorhvac/
https://www.youtube.com/channel/UCiwVpCUUMTOMinnmtLi7bkg

CATEGORIES
Heating & Air Conditioning
PRODUCTS
DR. HVAC PLATINUM MAINTENANCE PROGRAM
SERVICES
Did you know that there are more than 100 important components in your heating and air conditioning system? And more than 50 things that can go wrong! Some, just a nuisance and some that can spell disaster! -AIR CONDITIONING SERVICES -FURNACES & HEATING SERVICES -COMMERCIAL HVAC SERVICES -HUMIDIFIERS & DEHUMIDIFICATION -FILTRATION SYSTEMS -THERMOSTATS SALES AND PROFESSIONAL INSTALLATION SERVICES -WATER HEATER SYSTEMS
SPECIALITIES
Our technicians have had at least five years experience as an apprentice in service, repair and Installation before they’re allowed to work “solo” on a repair. They are graduates of a private HVAC Institute and must participate in continuing technical education programs. They also regularly attend seminars to learn communication, sales, finance, management and marketing skills. They are drug – free, neat in appearance, mindful of their speech and respectful of your property. When our technician arrives at your home for an equipment repair, he will not leave until the problem is fixed and you are 100% satisfied.
WEBSITE
http://www.drhvac.ca
YEAR ESTABLISHED
2008
PAYMENT METHOD
CASH, VISA, MASTERCARD, AND CHEQUE
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
PROJECT RATE
PLEASE CALL FOR DETAILS
WARRANTY TERMS
PLEASE CALL FOR DETAILS
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.