Installation of gas range and rangehood
Please proceed with caution with Nottawasaga Mechanical Inc. They are very vague with cost estimates for work to be done. They sent two service men for gas hook up of range and straight forward rangehood installation. Billing received by mail was unreasonably high and vague about hourly rates. One service man could have stayed one hour to assist the other, and that would have been sufficient. No need for two service men for 2 and a half hours, as one seemed rather idle for most of the time, while the other did majority of work on his own. Not happy with unpleasant surprise element of their billing. They should learn how to practice professional, fair estimate quotations, which they seem to avoid or are unable do? We were billed for three and a half hours work, when it was actually two and a half hours...
- Approximate cost of services:
- $650.00
- Company Response
Unfortunately we are just reading this now. Our rates for this type of work are on a time and material basis. This would have been discussed with you and agreed upon prior to our technicians coming to your home. We do not send someone out to quote every gas pipe job. We always let the customer know our rates and rough material cost, from the description given over the phone. We always try to send 2 men for this line of work as it usually requires 2 men. We send these technicians out in one truck to cut down on travel time charges for the customer. We could have sent these men in 2 different vehicles but then there would have been an extra travel charge. I do apologize that you were unhappy with our service.